Refund policy

Refund Policy

At IMPERA, we want you to feel confident in every purchase.

Returns & Exchanges We accept returns within 14 days of delivery. To be eligible, items must be unworn, unwashed, with all original tags attached, and in the same condition you received them.

To start a return, contact us at imperaofficial@outlook.com with your order number and reason for return. Once approved, we'll provide instructions for sending the item back to us.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within a reasonable time frame. Please note your bank or card provider may take additional time to reflect the refund.

Return Shipping Unless the item is faulty or incorrect, return shipping costs are the customer's responsibility.

Faulty or Incorrect Items If an item arrives faulty, damaged, or isn't what you ordered, contact us within 14 days of delivery — we'll arrange a replacement, exchange, or refund at no cost to you, in line with your rights under Australian Consumer Law.

Exceptions For hygiene reasons, we're unable to accept returns on underwear-adjacent items (e.g. sports bras) once tags have been removed, unless faulty.